Baklib KB 知识库系统构建 Baklib KB 知识库系统构建
Baklib
正在阅读:
Microcontent: 微内容解释
分享:

Microcontent: 微内容解释

  • Baklib
创建者:Baklib
大约 4 年前

引用: https://www.adobe.com/products/robohelp.html

什么是微内容?

定义:微内容是一种 UX 文案,以短文本片段或短语的形式出现,通常没有附加的上下文支持。

微内容通常以简明的形式传达关键消息:它可用于描述文章或博客文章长,增加界面的清晰度或鼓励期望的行为。

微内容示例:

  • 页面标题
  • 页面标题(标题)
  • 标语
  • 电子邮件主题行
  • 摘要,甲板
  • 提示,技巧,解释器

尽管有时它是在较大的文本中显示的(例如,如果是文章标题),但微内容通常是独立存在的,例如在推文,RSS feed 和搜索引擎结果中。

**微内容是 UX 副本,**因为它是可行的,并且与更广泛的内容相关。它的存在是为了鼓励用户采取一些措施,通常是因为他们希望看到在用户界面中由微内容表示的深入(完全编写)的内容。

但是,按照我们的说法,并不是所有形式的 UX 复制都可以被认为是微内容:菜单项和其他命令,字段标签和错误消息是自给自足的,而不是大型事物的替代品(或摘要) 。

为什么微内容很重要?

这些简短的文字短语可以大显身手。信息丰富的微内容可能具有极强的说服力,尤其是在数字空间中,观众可以快速浏览并移动。研究(例如,INRIA 研究人员的最新研究)表明,大多数读者分享的是他们从未阅读过的文章。这种现象是可怕的,但却是事实:人们在标题和摘要的基础上形成意见,而没有付出进一步的努力。这甚至比按封面来判断一本书还要糟糕,它是按书名来判断一本书(或至少是搜索引擎命中)。

如果在正确的时间提供了精心编写的微内容,可以吸引人们,效仿有礼貌的客户服务代理,并人性化用户体验。如果界面的可用性不完美,微内容可以介入并帮助节省一天的时间,从而留下持久的积极印象。

微内容可帮助网站达到业务目标

很少的细节可以影响或破坏用户体验。微内容应该是其相关内容的超短摘要,以简明语言书写 ,没有双关语,也没有 “可爱” 或“聪明”的措辞。尽管它可能很棘手,但最重要的是,它必须提供优质的内容,使人们的兴趣永存,并提供价值。

用户在网络上经常被烧死,除非有明确的期望,否则他们不会等待页面下载。在印刷品中,好奇心可以促使人们翻动页面或开始阅读文章。在线上,还有太多其他诱惑:更有前景且更透明的链接。

下面,我讨论了有关不同类型的微内容的各个准则。

页面标题

页面标题是对 SEO 必不可少的 HTML 标题标签。组成页面标题的 40–60 个字符会影响内容在搜索结果中的排名以及人们是否单击链接。

页面标题中使用的单词可帮助搜索引擎确定页面的含义并相应地对其进行索引。这种微内容是人们在搜索结果页面上看到的内容的表示。要吸引观众,它必须是一颗明珠**。**   确保:

  • 删除不必要的单词以提高可扫描性
  • 将关键字移到标题的前面,以引起人们的注意并支持扫描
  • 包含可提高内容排名的关键字

跳过页面标题中的 “the” 和“ a”之类的领先文章(但不要将其包含在嵌入页面的标题中)。较短的文本更易于阅读(和扫描)。

搜索结果上的页面标题会影响人们点击的内容。此搜索结果的标题以不重要的词开头,以下是…,这使人们更难以扫描句子。

这可能是关于什么的?乍一看,您可能会猜到这与汽车有关,但随后又可能与汽车无关。此通用页面标题太宽泛,无法引起人们的兴趣。摘要中提到了酒吧和餐馆,但仍不足以提供线索。

请注意,SEO 的好标题不一定对社交媒体有利。在社交媒体中,为搜索引擎进行优化可能不如从社交平台用户获得即时点击那样重要。了解引起用户兴趣的词语对于吸引他们的注意力很重要。

页面标题(标题)

Headlines are microcontent — readers should be able to scan them and get a clear idea of the underlying information. Headlines are your pick-up lines. There are many guidelines for writing solid headlines. These are my two favorites:

Make sure the headline works out of context.

Online headlines are often displayed out of context: in news feeds, social media streams, blog posts, and so on.  Headline text has to stand on its own and make sense when the rest of the content is not available. Sure, users can click on the headline to get the full story, but they are too busy to do so for every single headline they see on the web.

JetBlue.com: (Left) Can you guess what the middle headline refers to? The headline has low information scent — that is, few cues to suggest what the story is about. (Right) It is not until you get to the article that you realize the headline is about bringing back an old-style jet.

Tell readers something useful.

When faced with a barrage of links, people click on headings that have the highest probability of providing value. Useful headings are specific. They provide facts or information that pique the readers’ interest. Avoid broad and generic headings.

This headline is too broad:

Alternative Treatment for Post Traumatic Stress Disorder (PTSD)

Contrast it with:

Birds Heal Post Traumatic Stress Disorder (PTSD)
Or
Post Traumatic Stress Disorder (PTSD) Healed by Birds

The second one is better because it is more specific and provides concrete information that might arouse the reader’s curiosity. The third one is even better because it sets the context first (the article is about PTSD, not about birds) and supports scannability. (Front-loading the key phrase is an example of where passive voice can be used, even though it’s correctly despised by editors.)

Avoid teasers (click bait) to entice people to click, but don’t deliver on the promise. Sensational headlines that are meant to generate advertising revenue at the expense of quality and accurate content erode trust. You can fool people to click once, but you can’t fool them repeatedly, and people will leave (and not return) if they get disappointed by the destination content too often.

Taglines

A good tagline can help reassure site visitors that they are in the right place, and provides context for the detailed content.

You might be surprised by the number of people who don’t know about your company or what it does. Don’t assume that your site’s visitors know who you are when they arrive. They could be following up on a promotion or an article, and may need context or explanation.

Good taglines communicate the purpose of the site by conveying what the site is about and what visitors can get from it in a succinct manner. Remember, web users are impatient. Taglines should be brief, simple, and to the point. Brevity is good for both new and returning users. Say who you are and what you do quickly, so people can continue with the task that brought them to your site.

This tagline is too vague:

微内容

-voice-is-redeemed-for-web/), even though it’s correctly despised by editors.)
Avoid teasers (click bait) to entice people to click, but don’t deliver on the promise. Sensational headlines that are meant to generate advertising revenue at the expense of quality and accurate content erode trust. You can fool people to click once, but you can’t fool them repeatedly, and people will leave (and not return) if they get disappointed by the destination content too often.

 

 

分享: